Who We Are
GlowDynamo is an SEO and digital
marketing consultancy based in Pernik, Bulgaria. Our physical address
is pl. "Krakra Pernishki" 3, 2300 Pernik Center, Pernik, Bulgaria. We
help businesses improve their online visibility through search engine
optimization, content strategy, and technical website
improvements.
When we talk about "personal data"
in this document, we mean any information that can identify you as an
individual. That includes things like your name, email address, IP
address, and how you interact with our website.
What Information We Collect
The data we gather falls into a few
categories. Some you provide directly, and some we collect
automatically as you use our site.
Information You Give Us
- Name and email address when you fill out contact forms
- Company name and website URL when requesting SEO
consultations
- Phone number if you choose to provide it for direct
communication
- Any details you include in messages sent through our contact
page
- Payment information if you engage our services (processed
through secure third-party processors)
Information We Collect
Automatically
Like most websites, we gather
some technical data when you visit:
- Your IP address and general location (country and city
level)
- Browser type, operating system, and device information
- Pages you visit on our site and how long you spend on
them
- Referring website if you came to us through a link
- Date and time of your visits
How We Use Your Information
We don't collect data just to have
it. Everything we gather serves a specific purpose related to
providing our services or improving your experience.
Service Delivery
We use your contact information
to respond to inquiries, provide SEO consultations, and deliver
the services you've requested from us.
Website Improvement
Analytics data helps us
understand which content is most valuable and where we can make
the user experience better.
Communication
If you've engaged our services,
we'll use your email to send project updates, reports, and
relevant information about your SEO campaigns.
Legal Compliance
Sometimes we need to keep
certain records to comply with Bulgarian tax laws, EU
regulations, or legitimate business requirements.
Legal Basis for Processing
Under GDPR and Bulgarian data
protection law, we need a legal reason to process your personal data.
Here's what applies to different situations:
| Processing Activity |
Legal Basis |
Details |
| Contact form submissions |
Consent |
You explicitly provide information to reach out to
us |
| Service delivery |
Contract performance |
Necessary to fulfill our agreement with you |
| Analytics and improvement |
Legitimate interest |
Improving our website benefits both us and visitors |
| Financial records |
Legal obligation |
Required by Bulgarian accounting and tax law |
Data Sharing and Third
Parties
We're not in the business of
selling your information. But running a modern web service means
working with certain trusted partners.
Important: We never sell personal
data to third parties for marketing purposes. Any sharing is
limited to service providers who help us operate our business.
Service Providers We Work
With
- Web hosting providers who store our website data on secure
servers
- Email service providers for sending communications and
newsletters
- Analytics tools that help us understand website traffic
patterns
- Payment processors for handling financial transactions
securely
- SEO and marketing tools necessary for delivering our services
to clients
All these partners are
contractually obligated to protect your data and use it only for
the specific purposes we authorize.
International Data Transfers
Some of our service providers are
based outside Bulgaria or the European Union. When we transfer data
internationally, we ensure appropriate safeguards are in place:
- EU Standard Contractual Clauses for transfers to third
countries
- Partners certified under recognized data protection
frameworks
- Adequacy decisions from the European Commission where
applicable
- Additional technical measures like encryption during
transmission
Your data receives the same level
of protection regardless of where it's processed.
Your Rights Under GDPR
As someone whose data we process,
you have several rights. These aren't just theoretical—we're set up
to honor them in practice.
Access
Request a copy of the personal
data we hold about you. We'll provide this in a readable format
within 30 days.
Rectification
Ask us to correct inaccurate
information or complete incomplete data we have about you.
Erasure
Request deletion of your
personal data when there's no compelling reason for us to keep
it.
Restriction
Ask us to limit how we use your
data while we resolve any concerns you have.
Portability
Receive your data in a
structured, commonly used format that you can transfer to another
service.
Object
Object to processing based on
legitimate interests or for direct marketing purposes.
To exercise any of these rights,
contact us using the information at the bottom of this page. We'll
respond within one month, though complex requests might take a bit
longer.
Data Security Measures
Security isn't something we take
lightly. We've implemented multiple layers of protection:
Technical Safeguards
- SSL/TLS encryption for all data transmitted to and from our
website
- Secure hosting infrastructure with regular security
updates
- Encrypted backups stored in geographically separate
locations
- Access controls limiting who can view personal data
internally
- Regular security audits and vulnerability assessments
Organizational Measures
- Staff training on data protection and privacy practices
- Documented procedures for handling data breaches
- Regular review and updates of security policies
- Vendor security assessments before engaging third-party
services
Despite our best efforts, no system
is completely impenetrable. If we detect a breach that poses a risk
to your rights, we'll notify you and relevant authorities within 72
hours as required by law.
How Long We Keep Your Data
We don't keep personal information
longer than necessary. Retention periods depend on the type of data
and why we collected it:
| Data Type |
Retention Period |
Reason |
| Contact form inquiries |
2 years |
Potential future business relationship and reference |
| Client project data |
5 years after project completion |
Contract obligations and potential warranty claims |
| Financial records |
10 years |
Bulgarian tax law requirements |
| Analytics data |
26 months |
Industry standard for meaningful trend analysis |
| Email communications |
3 years |
Business continuity and reference purposes |
When retention periods expire, we
securely delete or anonymize the data so it can no longer identify
you.
Cookies and Tracking
Our website uses cookies—small text
files stored on your device. They help the site function properly and
give us insights into how people use it.
Types of Cookies We Use
- Essential cookies:
Necessary for the website to work correctly, including security
features
- Analytics cookies:
Help us understand visitor behavior and improve the site
experience
- Functional
cookies: Remember your preferences and settings between
visits
You can control cookies through
your browser settings. Keep in mind that blocking certain cookies
might affect how the website functions for you.
Children's Privacy
Our services are designed for
businesses and professionals. We don't knowingly collect personal
information from anyone under 16 years old. If you're a parent and
believe your child has provided us with personal data, please contact
us so we can delete it.
Changes to This Policy
Privacy laws and our business
practices evolve. When we update this policy, we'll change the "Last
Updated" date at the top and notify you if the changes are
significant. For major changes affecting how we handle your data,
we'll seek your consent again where required by law.
We recommend checking this page
periodically to stay informed about how we're protecting your
information.
Bulgarian Data Protection
Authority
While we hope to resolve any
concerns directly, you have the right to lodge a complaint with
Bulgaria's data protection authority:
Commission for Personal Data Protection
(CPDP)
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Website: www.cpdp.bg
